Excellent Choice for Shipping a Suitcase Appointed pick-up time met. Excellent handling. Notification was helpful. Suitcase was awaiting us in our state room when we arrived at the cruise. All documentation was available. Removed a great deal of stress from our trip.

I’m so impressed with Luggage Forward. I’m so impressed with Luggage Forward. My four suitcases were picked up from my home in Hawaii and delivered to Oregon two days later. They arrived in perfect condition.

Timeliness of pickup and delivery were good… Timeliness of pickup and delivery were great - however, on return of luggage from cruise ship to our house, luggage was badly marred and in two cases, the hard case was cracked. Also, a number was written on several of my suitcases in permanent marker, further marring it. Luggage very banged up and extremely dirty.

Trust Luggage Forward with your luggage I called Luggage Forward Customer Service more than once since this was my first experience shipping luggage and had a number of questions. Each agent was very knowledgeable and prompt in responding to my query. Also, I enjoyed speaking with a live person rather than a chat box. Receiving a print out of the ship to labels was very helpful and the instructions were very clear. The bags were delivered to the destination ahead of schedule. On return trip one of the pieces was received very quickly and I when I called and left a message to mention that the second bag had yet to be received I received a prompt and detailed email reply explaining that the second bag was still with Customs and would be shipped shortly upon release. The customer service agent subsequently followed up with me when the bag cleared customs the following day and it was received without mishap. I highly recommend Luggage Forward and will use them when traveling.

Stressful end of trip. Pick up going was great. Getting thru the disembarking procedure was stressful. Had to arrange luggage thru terminal to outside for pick up. Not clear were to get pick up for luggage. Had to make 2 phone calls to find out where to be for driver and almost missed our transportation to airport. Contact person from your office was very helpful in getting the situation taken care of. Not sure this was helpful enough to spend the money on our next trip out of the country.