Jerome and Michael were absolutely amazing Jerome and Michael were absolutely fabulous. They 100% know what they were doing. Everything was moved in super quick. Also the entire time they were communicating with me and giving me updates about their arrival time. They also had the best attitudes!

Pathetic customer service! Pathetic customer service! Requested a size change within minutes of ordering and didn’t hear back for 3 days at which time I was told it was too late to change (obviously) it. I was advised that instead I could return the item for a new size as soon as it arrived. Weeks later after at least 5 emails back and forth I received the required return labels. I wanted confirmation they would honour my purchase price and 11/2 weeks later at least 3 emails I received the reply they would not honour my purchase price. NOT IMPRESSED have been a loyal gold star customer for years but I will not order from them in the future.

Michael M and William Michael M and William — the best! Communicated the whole way when picking up my Facebook marketplace order, sent photos of the dresser and mirror all packed up and strapped in, and were just extra helpful and friendly (including to our dog) when they got here — made my day! Will try to hire these two again :-).

Michael M and William Michael M and William, our movers, made the moving process easy, efficient and enjoyable. Both guys are incredibly kind, funny and nice to be around. I could not recommend these two, or Lugg, enough.

Timely and Efficient Timely, efficient, and professional. Item arrived safely. Ty