My first time using Lugg and it was… My first time using Lugg and it was great! Jerome and Michael were my movers and were so awesome - friendly, kept me updated every step of the way, made sure I knew how to put the hardware back in for my couches, and even took videos of them taking the couch apart so I could watch it when putting it back together. They were so kind and made the experience great. Thanks Jerome, Michael, and Lugg!

Michael M and William Michael M and William, our movers, made the moving process easy, efficient and enjoyable. Both guys are incredibly kind, funny and nice to be around. I could not recommend these two, or Lugg, enough.

Pathetic customer service! Pathetic customer service! Requested a size change within minutes of ordering and didn’t hear back for 3 days at which time I was told it was too late to change (obviously) it. I was advised that instead I could return the item for a new size as soon as it arrived. Weeks later after at least 5 emails back and forth I received the required return labels. I wanted confirmation they would honour my purchase price and 11/2 weeks later at least 3 emails I received the reply they would not honour my purchase price. NOT IMPRESSED have been a loyal gold star customer for years but I will not order from them in the future.

Jerome and Michael rule!! Jerome and Michael were excellent today resolving my conflict with Ikea and delivering my items. They are super professionals, and also super friendly and handled all the items with incredible care and in a very timely manner. This is my very first time using Lugg and I will definitely use again whenever needed. Super satisfied with the service I had today. Thanks a million Michael and Jerome, thanks Lugg.

Local move On time, careful with move, pleasant to deal with, pricing clearly specified, no unexpected mark ups. Your app, however, authorizes marketing cookies by default which should be opt in rather than opt out.