If I could give zero stars I would If I could give zero stars I would. Terrible product. I tried using it and it made my hair so dry and frizzy that I called to stop product deliveries. I told them it wasn't working and they attempted to sell me more product. They continued to hold me with letters and bills. I called to rectify and pay balance. They kept adding more on. Then wouldn't allow me to return product. I didn't have patches, but hair just randomly falling out at roots. I was very angry with them when I called again and said do not send me more product in anyway, and again she tried to sell me more. What a scam company.

Horrible customer service This company enrolls you in auto ship without notice. I tried to contact them via email, online chat, phone call voice message with no response. They say you can return product if not satisfied but any refund is after shipping and processing).Terrible customer service. I think it is basically a scam

They have charged my account twice… They have charged my account twice since I ordered their hair product. I had emailed them and told them I was no longer interested in their hair product. I want to return the product unopened. Meanwhile they sent another order and charged my credit card. I called customer service and explained I want to return to sender both orders and neither packaged opened. Well, can't return in this manner. Customer service was rather contrary and rude in tone and behavior I do not recommend this company. I wish I had looked into their online history reviews before ordering. If I had I would never had ordered it. Finished with this company. I hope my trial subscription was cancelled as promised.

Don't buy from Keranique :( I ordered the "KereViatin" from Keranique for $10. I just wanted to try the vitamins. As soon as I hit ENTER to order the vitamins, I received an email stating that I has signed up for a 90 day subscription of vitamins. I tried to cancel and the customer service person said that I still had to pay $105 for the vitamins. What happened to the full money back guarantee? I'm writing this to warn others DO NOT BUY FROM THESE PEOPLE. This is deceptive advertising. I plan on contacting the State Attorney's office as well as the Better Business Bureau.

Customer's don't matter The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.