DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY. Zero stars. I’m not even sure they exist anymore. I placed an order that was never fulfilled even after multiple emails to customer service over almost 60 days. Your order confirmation says expect delivery in 5-9 business days, but I never received the items or reasons for delay. I finally asked them to cancel and refund. I have not received an email back regarding my request. I attempted to call the company using the 1-877 number listed. The message says the number is “temporarily out of service.”

I have just received my platinum blonde… I have just received my platinum blonde ponytail, lovely colour and feels nice but does not stay in at all. I've tried high ponytails etc and wrapped the wire around and around tight which I should mention is very long,it sticks out. It literally was pulling my own hair it's that heavy. Disappointed

Ordered two Ruby hair extensions on… Ordered two Ruby hair extensions on October 5 never received any email updates and my emails are going on replied. Thank goodness I ordered with a credit card at least I know I’ll get my money back. This is exactly why you never use debit card or PayPal. With a credit card I know I’ll get my money back.

I’ve suffered tremendous hair. I’ve suffered tremendous hair loss due to stress & health, my older sister purchased the Ruby for me & it was a perfect match. It made me feel so much better about myself. For some reason the tip broke. I messaged & got a rapid response. They offered me a replacement. So my experience has been wonderful. I have told everyone about this company & will continue to do so. I will be a return customer.

I never received my pd product even… I never received my pd product even when i gave updated address. They don’t respond and when they do it’s computer generated. No phone number they avoid talking to their customers just take our money. Very unprofessional. I’ve yet to receive my refund or product and it’s been a month