Its a scam, do not waste your time I did not receive my order or any update on the status of my order. I ordered 2 ruby hair in June. It's the 16th of august now still no information. the tracking I got was last updated on the 5th of July in Germany. I used the au website I even sent a dm on Instagram to confirm it's the Australian website. I paid $152 for nothing a total waste of time and money. STAY AWAY.

Horrible Horrible, fraud website. Never received my order. I put a dispute in with my bank. I sent 20 emails and no responses. Called, phone disconnected. I learned one thing check out the website if they are legit. Because this website added a slight difference to the name. Beware! They deserve 0 rating!

I have just received my platinum blonde… I have just received my platinum blonde ponytail, lovely colour and feels nice but does not stay in at all. I've tried high ponytails etc and wrapped the wire around and around tight which I should mention is very long,it sticks out. It literally was pulling my own hair it's that heavy. Disappointed

SCAM!! BE VERY BEWARE SCAM!!! THEY WILL TAKE YOUR MONEY AND NOT SHIPPED ANYTHING! I ordered the Ruby on 10/7/22, they immediately charged my credit card. Never received any kind of order confirmation until 3 days later saying the item was back ordered and that they didnt have a restock date scheduled at this time and asked if I wanted a different item or a refund. I replied back to email stating I wanted a refund. Never heard from this company again. Have emailed 4 times and called 877-587-7889 & 866-389-6629 and no one EVER answers either number. 10/25/22 STILL HAVE NOT BEEN REFUNDED FOR AN ORDER THEY NEVER SHIPPED OUT.

Absolutely do NOT recommend… I’ve had good luck with this company in the past (I love their ponytail extensions), but I placed an order at the beginning of February and never received it, even though they immediately charged my credit card. I reached out via email a few times and received replies at first, telling me they were having issues and would ship them out soon, but I haven’t even received replies to the past couple emails I’ve sent them. I finally submitted a claim to my credit card company and they refunded my money. I don’t know if they’ve gone out of business or what, but this was a very disappointing experience.