PATHETIC SUPPORT BOT: Have a question about Mailchimp? What can I help with? BOT: Questions about pricing? BOT: Connect with our Sales team here. BOT: Hello Vaughan! 👋 BOT: I’m Mailchimp Assistant, and I’m here to help you with your Mailchimp questions. BOT: As a new user, you have 29 days remaining of email support with our award-winning Support team. Type ‘Contact Support’ at any time to email them. BOT: Ask me anything, like "How do I create a campaign?" USER: chat with an agent? BOT: Are you sure I can't help? I know a lot about Mailchimp, and I can help you find what you're looking for. BOT: Ask me your question or try rephrasing, so I can help get you answers now. USER: I want a live chat BOT: I would be happy to connect you with our Support team! BOT: I'll send an email so our team can help. BOT: Please describe your problem in a few words. USER: same problem as yesterday - you wont accept my payment BOT: Would you like to upload a file or screen shot to your support request? USER: Selected: No BOT: Thanks, I've sent your question to our team. Emails are answered in the order they are received. They'll get back to you as soon as they're able. BOT: Let me know if there's anything else I can help you with! 😀 USER: I want to speak to an agent now BOT: I would be happy to connect you with our Support team! BOT: I'll send an email so our team can help. BOT: Please describe your problem in a few words. USER: I dont want to send an email - I want a live chat with an agent NOW!! BOT: Would you like to upload a file or screen shot to your support request? USER: Selected: No BOT: Thanks, I've sent your question to our team. Emails are answered in the order they are received. They'll get back to you as soon as they're able. BOT: Let me know if there's anything else I can help you with! 😀 USER: you are useless BOT: I'm sorry, I don't understand what you're asking. BOT: Can you clarify what you mean for me? It might help to rephrase. BOT: Questions about pricing? BOT: Connect with our Sales team here. BOT: What country are you located in? USER: Selected: South Africa BOT: How would you like to connect with Sales? USER: I'd like to chat now. BOT: What can we help with? USER: Billing problem with my existing account. BOT: If you have questions about your Billing, we can help out. What billing topic do you have questions about? USER: Accepted payment methods BOT: We accept all major credit and debit cards, PayPal, SEPA Direct Debit (Austria, Belgium, Germany, and Netherlands only), and iDEAL (Netherlands only). Discover and American Express cards are not supported by all currencies. BOT: If you have additional questions on these methods or want to discuss payment in advance, you can contact our Billing team. USER: Contact Billing BOT: I will get you to our billing team who is best equipped to help. They work by email only and are the quickest solution. BOT: Do you have a file to upload for our billing team? USER: Selected: No BOT: What is the best email address to contact you at? USER: ... BOT: Thanks, I've sent your question to our Billing team. 📬 BOT: Emails are answered in the order they are received. A member of our Billing team will get back to you as soon as they're able. BOT: Hi there Vaughan! 👋 BOT: I’m Mailchimp Assistant, and I’m here to help you with your Mailchimp questions. BOT: As a new user, you have 29 days remaining of email support with our award-winning Support team. Type ‘Contact Support’ at any time to email them. BOT: Ask me anything, like "How do I create a campaign?" USER: payment BOT: If you have questions about your Billing, we can help out. What billing topic do you have questions about? USER: Contact Sales BOT: What country are you located in? USER: Selected: South Africa BOT: How would you like to connect with Sales? USER: I'd like to chat now. BOT: What can we help with? USER: Talk to sales. BOT: Excellent. In case we get disconnected, is ... the best email address to reach you at? USER: yes BOT: What's your last name? USER: Luck BOT: What is your current number of contacts? USER: Selected: 5,001 - 50,000 BOT: What is your company name? USER: Frontline Fellowship BOT: What is your phone number? USER: ... BOT: Ok, we're ready to go. I'll connect you with an agent. BOT: It looks like chat is not available. Let me learn a little bit about you, so an agent can reply by email. BOT: What is your current number of contacts? USER: Selected: 5,001 - 50,000 BOT: Last question: what specific questions can we answer to help you get started? USER: I cant pay for my plan - card is showing errors when all info is correct - I am waiting for support for over a day now - PATHETIC BOT: Thank you! That's everything we need. Our Sales team will be in touch as soon as possible.

I love this software I love this software, can't understand why here so mane bad reviews. Everything working well for me. Using Mailchimp 3 years

Below Zero Rating: zero. The absolute WORST. The site constantly crashes (yes, even after cleaning history, etc). And the crashes don't save the work... so I have to start all over A LOT. I have dozens of screenshot receipts. Avoid at all costs.

Mailchimp is a rip off! Mailchimp used to be great but they have raised their prices over the years and are not only overpriced they have horrible support. I changed providers and they kept charging me even after I had zero contacts they kept charging me for 12,000 / month which is over $200/month. They are a total rip off even if you don't send any emails you have to "pay for your contacts" which they are probably selling anyway. Not to be trusted and not worth the crazy fees!!! I had to make a dispute with my credit card company as they keep trying to charge me even after archiving all my contacts.

WILL NOT TURN OFF RECURRING BILLING AFTER MULTIPLE REQUESTS. WILL NOT TURN OFF RECURRING BILLING AFTER MULTIPLE REQUESTS. I’ve been trying to get this POS company to stop my recurring billing for 4 months, and they won’t even respond to my emails. I wouldn’t be surprised if they’re the subject of a class action lawsuit in the future because of their deceptive practices. AVOID AT ALL COSTS.