Thieves These guys are trying to get your money by any means possible. They charge for everything, non-transparently. They make it almost impossible to downgrade, or cancel your account. What do you mean I can only downgrade to the Free plan only once in my lifetime?

Terrible company!! I signed up for Mailchimp through Wix, when I logged into the Mailchimp website it proceeded to say I had a free plan still and services had been paused. I reached out to mailchimp 4 times over 5 days and received and email to say, ya we checked you don't have an account, ticket has been closed! Literally no effort what so ever! Terrible communication, wouldn't recommend thos company at all, I'd rather pay more to another company!!

I sold my business in 2022 and gave… I sold my business in 2022 and gave every login to the new owners. They did not update the card information so I got stuck with the bill for over a year. I requested a new card and it was still charging me! It took me months to cancel because they said we can not cancel the card without the last 4 OF MY OLD CARD. They can see the account but without the card number they can not cancel it. Now I'm stuck dealing with this with my bank and hundreds of dollars out of my pocket. Do not use.

Used for sending spam. I receive spam from companies using their service. I've been able to prove this over and over. When reporting abuse, Mailchimp will just mark it "resolved" without ever commenting on the fact. They're more or less impossible to get in contact with, specially when dealing with abuse claims. They end their automated emails with "We look forward to hearing from you soon.", but if you reply it will just make a new request leading to another automated email. Getting any actual contact with MailChimp is impossible. I have waited for almost two weeks ...

Absolutely scam company Absolutely scam company, they have billed me £23000 for add-on based for the last 3 months highest peak of my subscribers and they want this money for the next month to be paid which I'm currently i have only 200 subscibers in my account ? They have increased my plan silently without anynotification at all. They charge per email subscriber or sent an email (whichever is highest)