Used for sending spam. I receive spam from companies using their service. I've been able to prove this over and over. When reporting abuse, Mailchimp will just mark it "resolved" without ever commenting on the fact. They're more or less impossible to get in contact with, specially when dealing with abuse claims. They end their automated emails with "We look forward to hearing from you soon.", but if you reply it will just make a new request leading to another automated email. Getting any actual contact with MailChimp is impossible. I have waited for almost two weeks ...

I sold my business in 2022 and gave… I sold my business in 2022 and gave every login to the new owners. They did not update the card information so I got stuck with the bill for over a year. I requested a new card and it was still charging me! It took me months to cancel because they said we can not cancel the card without the last 4 OF MY OLD CARD. They can see the account but without the card number they can not cancel it. Now I'm stuck dealing with this with my bank and hundreds of dollars out of my pocket. Do not use.

Very Poor templates. Very poor assistance Very Poor templates, and not easy to modificate. If you want to come back to a previous version, it is impossible. This can be applied both for landing pages, but also for embedded forms which are not easily customizable (before mail chimp I tried Convert kit and on this field it was quite better). Even with a paid plan receiving assistance is impossible: - with the BOY... waste of time - with the email, I filled all the fields, but when I tried to send it says "there was an error in sending" luckily we're talking about Mailchimp, that should be the specialist of email - with the chat, at the beginning someone answer me, but when I explained the problem, She disappeared. then came back after 10 min, making me loose a lot of time, asking me unuseful screenshots, asking silly questions without solving anything. I would rather prefer she saying "our templates don't have the option come to the previous step" instead of loosing 40 min

SCAMMERS They asked me to call them on a American number. Now I have a phone bil of 50 euros... For calling there customer service ?? Absolute scam and unproffesional people.

horrible support I will not advise to… horrible support I will not advise to stay here