Great products, but TERRIBLE customer service! Great products, but terrible customer service! I've worked with them for three consecutive years for our yearly staff training. The products have been great, but the customer service has been terrible. This year, the assigned "merchologist" will not return phone calls or emails.

We ordered embroidered jackets for our… We ordered embroidered jackets for our employees and after months of waiting they showed up improperly embroidered. We were provided an opportunity to try again and decide on a lower cost order. We ordered skullcaps and toques, had to argue about exorbitant additional charges for stitches, waited for 2 months this time. We eventually received a drop shipped box, no Merchology branding, barely held together with tape. The order was squished into a tiny box, flattening the pom poms on the toques and 75% of the order was misaligned i.e. not centered, too high etc. DO NOT WASTE YOUR $$ OR TIME

Terrible Company Terrible company. We ordered our items in May, and were guaranteed two to three week shipping. Two and a half months later, I had to reach out several times to get a response and update on my items. It turns out they never received the shirts from the supplier, and didn't bother to update or notify me. I did not receive my shirts for my event, and have yet to have received an update or guarantee of delivery. It is now three months later. Very disappointed, and will never use them again.

Exceeded Expectation Easy to work with, pricing was fair, and quality exceeded expectations

We had an excellent experience… We had an excellent experience purchasing embroidered zip ups for our staff & customers as a commemorative 25 year anniversary gift. The embroidery of our logo came out even better than expected, and the order arrived right on time! Would purchase again and probably will need to at some point because everyone really loved them! Thanks!