Great Job Team All the items came quickly and as expected. I also want to shout out Customer Service Specialist Mandy B. I needed an item next day and it inadvertantly had a ground label created. She quickly called the warehouse and confirmed it had not gone out. She updated the shipping and I got it in time. Great job Mandy!!!

Ordered 12 hats Ordered 12 hats, which was minimum purchase. Had a hard time finding my boyfriends favorite hats, in his size, so I just wanted the hats, no logo or anything. They said they couldn’t do it. I literally was paying their normal price and all they had to do was box and ship. Ultimately had to cancel the order. Very weird experience.

Poor customer service Poor customer service. Ordered items from the Quick ship list (3-day turnaround). 24 days later, still only half fulfilled. No email, no update. The website is atrociously bad. No ability to edit cart quantities, claim merchperks. Off the shelf e-commerce packages are better. They need a new logistics manager, customer service manager, and web developer.

All the 1 star reviews are all you… All the one star reviews are all you need to read. Wish I came across this before I ordered. Service was beyond atrocious. Then after deciding to cancel because of non-responsiveness was told I couldn't because products were already ordered from mfg. Seemed like a very canned response because they likely encounter cancelations often.

Great products, but TERRIBLE customer service! Great products, but terrible customer service! I've worked with them for three consecutive years for our yearly staff training. The products have been great, but the customer service has been terrible. This year, the assigned "merchologist" will not return phone calls or emails.