As a "way up there" senior I have… As a "way up there" senior I have difficulties with much of the computer terminology and following the step-by-step instructions in preparation for self publishing. My own Microsoft Word 2007 is not the most current version and that's where I ran into trouble. My first concern was following the program when I thought my tools were current. At first my requests for help were answered, then later I felt rather neglected. The Book Patch phones do not answer even when the site says someone is available to speak to a customer. Finally my questions/frustrations have been answered and I have a copy of my book.

Received an agrressive email I received an aggressive email from the owner of this company demanding I share my phone number (all in the subject line). I've joined the WhatsApp group about authors who have been scammed by this company. I wouldn't engage in business with them. Here is the subject line from the email the owner sent me: "I want a call or a number where I could be reached you" (the grammatical error is his).

Returning customers! My wife and I created some childrens books several years ago. Everything was great, until there was some kind of update that made things extremely frustrating for us. I tried finding a comparable POD company for a few months. This added to the frustration. Fast forward about a year later and I was able to have an actual back-and-forth with customer support. The issue we originally had was fixed fairly quickly and also very easily. So, Kristylle, thank you so much for your time and effort!

New book released great quality. We just published a new book with over 400 pictures. We had 300+ customers individually order a copy via the book patch bookstore. We are receiving responses from the customers regarding the great quality of the book. Shipping was fast. We did not receive a shipping notice when our proof shipped but it showed up on 5 days.

Outstanding Outstanding! Very easy and great product. Our books came pretty quick and looked great. We printed 10 galley copies and were pleased… the pages were crisp white and overall great quality! Customer service has been wonderful! Kristylle emailed us back right away and very helpful! We are going to print larger quantities and move forward with TheBookPatch!