Good Customer Support I've been using Emma at my company for nearly a decade. Yesterday, I had an issue with the new editor for which I needed to call customer support. There was no wait, I was on the phone with an agent almost immediately. The agent who helped me was knowledgeable and patient. Once he understood my issue, he was able to answer my questions and provide a solution, which he then talked me through. The whole process only took a few minutes. I ended the conversation with a practical workaround for my problem and a trick to use in the future.

Logan resolved things with one call… Logan made it a point to address our concerns immediately, seek help efficiently, and lead us through the changes necessary to get us back up and running. He also ran tests so that we wouldn't find anything unexpected when our call had finished, and he was polite, informative, and courteous throughout the entire process. He wanted to make sure that our phone call with him was the only one we'd need to make, and he was intent on getting things resolved. It was just what we needed.

Extremely Helpful I had questions about specific clickers, unique vs total clicks and how opens are counted in the system. The Help Desk Agent was extremely knowledgeable and led me to the right place in the app and offered clear explanations. Also gave good advice on how to find info under the Help tab. Extremely appreciated.

Lane was very helpful Lane was very helpful, professional, knowledgable, and was able to show me and teach me very kindly.

With a helpful tutorial With a helpful tutorial, EMMA is easy to use and set up a template. It maintains most of the design even in lower versions of Outlook, which our system must use for security. The response time for any issues very quick and things are resolved in a timely manner. The running question/answer board also provide good insight when facing an issue.