The best customer service reps What do I love about using Emma? The commitment to offering an easy to use email service with customer service people that are always available when I have a question or concern. They not only help solve the problem but spend the time to explain it to me. (I like to understand a problem/solution and don't like when people through techy answers to me that I can't understand.). I keep Emma's number stored in my phone and I always know that the call will be answered promptly by a happy knowledgeable rep. There's a lot of email services out there that can do what Emma does, I am sure, but I don't believe any of them will have the customer service reps that make the difference!

Emma has top notch customer service and easy modern interface Our firm is a new Emma user and although we are still learning the finer details of the system, are most pleased with results to date, especially the excellent personal service from Emma Inc.'s team. The drag and drop interface is very well designed and intuitively easy to use, with every feature you might want. The "code your own" window is a hit with us because, well, we love to sit down and just do some nice relaxing HTML coding once once in a while! Thanks Emma!

Fabulous customer service experience Fabulous customer service experience when we were facing a confusing login issue. The support person I talked to on the phone was so warm, kind and helpful. It was a breath of fresh air compared to other customer service calls I've made with companies in the past. I was pleasantly surprised, too, because the automated message when I first called in said they had heavy call volume due to this same problem. But my call was answered on the 3rd ring and resolved in less than 5 minutes.

I reached out to a customer support… I reached out to a customer support email address thinking I would hear back in who knows how long. Within minutes, I had a personal (aka, from a live human) response and in less than an hour, my issue was resolved with only one additional email exchange. My support person, Whitney, was awesome!

Lane is a keeper--so helpful! It was my first experience with Emma customer support, and I was pleasantly surprised. Lane went above and beyond in meeting my needs.