Lane is a keeper--so helpful! It was my first experience with Emma customer support, and I was pleasantly surprised. Lane went above and beyond in meeting my needs.

A+ Customer Service You guy's response rate to your chat line is extremely impressive and I am always grateful for how willing to help and solve problems your team has been. Working with other vendors, getting in contact with the right person can be extremely frustrating. It's so easy with Emma. I have never been disappointed by the assistance your team has provided.

Beware of auto renewal! Beware of auto renewal with little notice. I work for a non profit and we had a 1-year contract with Emma. We were sent an email on Dec 18 notifying us that the contract would renew for one year on Jan 31st. What we didn't notice at that time was at the very bottom of the email it stated that if we didn't want to renew, we had to inform them in writing by Jan 1st - which is less than 2 weeks notice over the busy holidays! When we tried to cancel in January - before the 31st - we were told it is impossible as the contract already renewed since we didn't give 30 days notice in writing. So we have another mandatory year with no option to cancel. They do not allow users to go month-to-month, only annually. This doesn't even seem legal! I would avoid this company. Also the editor is quirky and inflexible and not as nice to work with as others.

Great customer service help! Easy chat with online help or since I needed extra help was only a phone call away and low wait time. Knowledgable and helpful in helping close out the process I needed to add with my email provider.

The best customer service reps What do I love about using Emma? The commitment to offering an easy to use email service with customer service people that are always available when I have a question or concern. They not only help solve the problem but spend the time to explain it to me. (I like to understand a problem/solution and don't like when people through techy answers to me that I can't understand.). I keep Emma's number stored in my phone and I always know that the call will be answered promptly by a happy knowledgeable rep. There's a lot of email services out there that can do what Emma does, I am sure, but I don't believe any of them will have the customer service reps that make the difference!