Verity is a superstar Verity has been great in handling our mediation so far. The garage in question is reluctant to give us a refund, however constant communication from Verity has made us feel better about the situation. From calling back and answering all our questions to replying to emails super quickly.

Poor customer care Poor customer care. Inexperience and ignorant staff. I bought this car and the dealer had this 12 months free AA basic cover in the offer. I chatted with the staff he didnt know anything about this and told to call 03300531101. Upon calling there is no one to help on this line. Just telling you to choose options but no response on any of the lines. I wonder what will happen when you try to reach them in a break down situation. I wont even opt for their paid packages.

Very helpful and listened to what I had… Very helpful and listened to what I had to say and dealt with it very well Victoria greenwood was very understanding and helpful.glad I decided to speak with them

Positive experience. Absolutely fantastic experience. Removed a lot of the stress and was brilliant in getting a positive resolution. Communicated throughout, keeping me well informed. The result was exactly what I had expected wanted from the start, can’t thank Verity enough.

Full Refund! I was recently sold a car by a AA approved dealer that turned out to have a lot of faults. The seller then argued over many emails that the issues with the car were normal wear and tear and I was not entitled to a refund. I know nothing about cars or my consumer rights so eventually I turned to the AA mediation service who (by some miracle) managed to persuade the seller that a refund was the only way to resolve the dispute. Today I have received a full refund within a couple of weeks of contacting AA mediation who were very professional throughout.