Poorest of Customer Service Amatteroffax has got to be one of worst companies doing business online to this day. While they did fulfill on online order, it was returned under a 90 day warranty. They have the product for which I paid (based upon UPS tracking) and I can not get any information regarding the RMA. They do not respond to any contact made by a customer on their “Customer Relationship Management” site, and they do not answer the one phone number they publish as “sales.” This is the worst customer service company online. You can get whatever you want elsewhere, and to avoid headaches, do not use amatterofax.com!

!!!BE AWAER!!! DONT BUY FROM THIS COMPANY FALSE MODEL NUMBERS NAVER RECIVED GOODS KEEPS CHANGING PRICING LYING SUCKERS DONT BUY FROM THIS COMPANY

Awful Customer Service, False Advertising I dealt with Ari at AMatterOfFax.com. I purchased a rifle scope for $61, and had an email come back after my card was charged telling me that the price was in error and they were canceling it. I called customer service, and spoke to Ari, who told me condescendingly that they could not honor the sale. This is absolutely ridiculous and I would never ever shop here again. Awful customer service, poorly designed website, and run by liars. Never again.

SOLD TWO DEFECTIVE PRINTERS - POOR CUSTOMER SERVICE I purchased a refurbished Brother MFC 8710DW copier printer for $297. First, I was shipped the WRONG (8910DW) less expensive machine. The machine stopped working. After notifying A Matter of Fax (aka PC & More and PrintersCopiersand More) of their defective product, they sat on their hands for I think at least a week before responding. Of course, I was without a printer/copier and greatly inconvenienced. The first return was via FedEx, who picked up at my home. HOWEVER, they DELAYED shipping a replacement, even though I provided the tracking number the afternoon FedEx picked up the defective machine. More time without a printer/copier!! When I FINALLY received my replacement refurbished printer (they did ship the correct model), it was also defective as the printer JAMMED repeatedly! Any semblance of Quality Control would have never shipped this defective printer/copier to a customer. When I asked for a pre-paid shipping label to return, I was given a UPS label -- which did NOT include pre-paid pick-up. (I hurt my back lifting the first return onto a table outside my front door.) My repeated requests to have them provide an account no. to pay the $11.99 pickup charge went ignored...until I was told I had 4 days left to return the product. I had to spend 30 minutes trying to pre-pay the $11.99 charge -- that UPS' website didn't provide...so I had to waste another 12-15 minutes to call UPS and speak to someone in the Phillipines to schedule the pick-up and pre-pay charges A Matter of Fax/ PC More/ PrintersCopiesandMore should have paid. Frustration level is through the roof!! Thus, due to all the "damage" A Matter of Fax/PrintersCopiersandMore / PC & More have inflicted on me, I am taking the time to inform other consumers so they don't do business with any of these entities...or do so at your own risk.

Choose a title that reflect 1 star I ordered a projector bulb online for 170, they tried to sneak a 1 year warranty on for 150 extra. I deleated it and checked out. When I checked out they never showed an online statment or invoice. I had to search for it. When I found it, sure enought they snuck the 150 warranty back on without my permission. I had to call and email to get it off. Now that it is off I have waited 13 days to get them to process my credit card and it still has not run through. Their customer service will not help. The supervisors will not call back. She told me multiple times it is processed and on its way. It never was. They were just saying what you want to hear. All their emploees sound miserable because everyone calls so upset. This is as shadey as it gets. Do not do business with them.