Cardfool screwed up order and sent mine… Cardfool screwed up order and sent mine to someone else and their cards to me (invoice in package did not match shipping label). Since I had other person’s address I shipped her cards to her (at my expense of $16.10) and she will send me my cards. Both of us have tried to contact customer service to resolve (me with multiple emails to a supposed emily@cardfool and her with multiple voicemails because no one answered customer service number - 5 + days ago). Zero response to either of us. At minimum we should both be reimbursed for our shipping costs based on Cardfools shipping screwup. The only reason 2 stars instead of 1 is because I’ve had one previous order they managed not to mess up.

Poor customer service, unecessarily late card I have used CardFool a number of times with no issue, however; this last transaction has left a poor taste. I ordered two cards, one of which was two weeks prior to when I needed it. They order update stated they had shipped the card on 7/16/23 date, which should have been plenty of time before the two weeks were up. The card didn't arrive in time two weeks later, unfortunately. Investigating, I looked closer at the shipping tracker. Even though the order update said they shipped on 7/16/23 the USPS didn't even receive it until 7/24/23, over a week later. I have been awaiting response from support for 3 days now and ufortunately have no response on why this happened, or any communication about compensation or refund. At this point I think I have to eat the useless birthday card and will move on to a competitor.

Very happy with Customer Service I ordered a birthday card from CardFool.com and after 10 days it had not arrived. I checked the USPS tracking number supplied and learned that the card, shipped from Missouri to me in Florida wound up in a Salt Lake City distribution center where it languished for several days. After that it spent a couple of days in an Atlanta distribution center. I contacted CardFool and expressed my disappointment that I hadn't received the card. They immediately sent me a replacement! That's what I call excellent service!! The delay, of course, was caused by the USPS.

0 ZERO STARS NOT AVAIL 0 ZERO STARS NOT AVAIL ! I have emailed dozen times regarding receipt of my ecards to recipients who never received them ?? No replies ! im calling to dispute charges w/ credit card now !!

Could be better - no (answer from) customer service In December 2021, I have ordered 4 cards with 2 different orders. 3 out of 4 cards have been sent, shipped and received, but the status for the last one still says "Order has been processed. Waiting to be shipped!" in April 2022! I have contacted or at least tried various people via the contact form and email that has been provided by digging deeper on the website. By the way, that contact information is gone now and the contact form doesn't work - "site has been moved". Up to date I have never ever received an answer! I guess I am lucky to have had 3 out of 4 cards at least. But service and availability could be way better - especially in ways of responding to complaints.