The worst customer service The worst customer service. Their subscription plans and programs are a scam. Signed up and agree to pay over time. Had issues with one of my diffuser and decided to upgrade it. They said the price would go up and I understood but they still charge me the old amount too so I am paying twice. I call and email and cant get a human on the phone. The most frustrating experience! Save your money there are other companies online to use that will actually respond to you.

This company is terrible This company is terrible. They will coerce you into buying things, with all the promises in the world, but the second you have an issue they will leave you high and dry. Once they have your money, their customer service is terrible. I filed a complaint through the BBB and, rather than response, this Company just ceased all communications and left the issue unresolved.

Fraudulent VIP Membership Offer I originally purchased their wireless pro with the Escapade essential oil, but was then contacted by a luxury scent consultant through Aroma 360 named Gabriel Jaramillo about their VIP membership. It sounded like a great deal to upgrade to their Van Gogh model and have a monthly oil subscription, so I agreed to the VIP membership and I wanted to pay in full to avoid interest. They charged my credit card but then charged me a second time through my bank. I have tried to contact Gabriel and the Aroma 360 team to resolve this issue, but have had minimal communication. The issue still needs to be resolved and I have spoken with my bank and credit card company to discuss my options. I was able to “stop pay” the charges to my bank for the first VIP charge and original purchase, but the credit card amount still needs to be resolved.

If I could give this company a 0 If I could give this company a 0, I would. I was called to sign up for a quarterly shipment that's billed monthly. With that is a "free" Medium sized diffuser. I was told that I had 14 days from delivery date to cancel. I tried to cancel on day 10. Customer service took thier sweet time getting back to me and by the time they did it was day 15. Imagine that. I've been stuck with this crappy service for over a year now and still have not found a scent that I like even a little.

Defective I have had my differ for less then a year and it started to make a terrible noise and and the scent is not coming out any longer!!! I emailed them and they refuse to send a replacement that there is nothing they can’t do!!! I seen other reviews that say the same about the noise. Aroma360 you need to do better!!! As much as you charge for this diffusers and product this should not be defective!!! I would reconsider in buying this product