Fraudulent VIP Membership Offer I originally purchased their wireless pro with the Escapade essential oil, but was then contacted by a luxury scent consultant through Aroma 360 named Gabriel Jaramillo about their VIP membership. It sounded like a great deal to upgrade to their Van Gogh model and have a monthly oil subscription, so I agreed to the VIP membership and I wanted to pay in full to avoid interest. They charged my credit card but then charged me a second time through my bank. I have tried to contact Gabriel and the Aroma 360 team to resolve this issue, but have had minimal communication. The issue still needs to be resolved and I have spoken with my bank and credit card company to discuss my options. I was able to “stop pay” the charges to my bank for the first VIP charge and original purchase, but the credit card amount still needs to be resolved.

Aromalicious...and great customer service… I have been using the Van Gogh for over 4 months and my house smells spectacular. Equally important is the technical support I received from Marco who walked me through programming my machine. If you want quality and service, I highly recommend this.

I purchased two Diffusers that stopped… I purchased two Diffusers that stopped working with 3 months. I kept receiving the Refils which I paid for - Total $1095.00 for about a year. I want to cancel my contract (3 yrs) so I asked for a cancellation which was denied (very rudely). I even offer to return both Diffuser along with all the Refills that were never used but their customer service personnel are extremely rude and non cooperative.

I wish I would’ve done my search on… I wish I would’ve done my search on Aroma360 before purchasing. It has got to be the worse product ever and the customer service is complete crap. With less than two months of purchases, it completely stopped working and made a loud obnoxious sound. I emailed and called and they told me how to clean it and whether I did that and it still wouldn’t work. I called back again they told me to do the same thing. I went back and forth with them and they didn’t even tell me it was the motor. A year later I spoke to another person she then told me it was the motor and because it was over 90 days they can’t do anything but give me a discount on another defuser oh and the one I had was discontinued. She was so rude had the worse attitude. I was being extremely nice and understanding but omg. Save your money don’t get the Aroma360.

Great concept but poorly executed Great concept but poorly executed. The Van Gogh model is tedious to operate with an unnecessarily complex interface for set up and adjustments. Most significantly though is that the oil provided does not come close to lasting a month, as advertised. The only way to stretch it is to trim down the settings to where the diffuser is barely effective. Or of course, buy more oil, which is likely the point in the first place.