It is a bad product I bought… It is a bad product I bought vangogh360 and I can't control it just because they offer also an app to control it . I had been waiting for them to fix the app 7 months and still not working soo sad. I call today Friday April 5 /2024

I purchased the Aroma 360 in July 2023 I purchased the Aroma 360 in July 2023. The diffuser did not work great initially but began to work ok. Fast forward it's completely broken now. I called customer service and they informed me that they do not offer repair and my warrenty had expired. I was given a 90 day warranty. Well they only could offer me another machine for 100.00 bucks . Don't bother to make this purchase with this company they are full of it and overpriced.

I would give this company 0 stars I would give this company 0 stars if possible. My product stopped working. When I reached out to customer service, they did not attempt to help me fix or replace anything, instead offered me a “deal” on a new product.

The worst customer service The worst customer service. Their subscription plans and programs are a scam. Signed up and agree to pay over time. Had issues with one of my diffuser and decided to upgrade it. They said the price would go up and I understood but they still charge me the old amount too so I am paying twice. I call and email and cant get a human on the phone. The most frustrating experience! Save your money there are other companies online to use that will actually respond to you.

Fraudulent VIP Membership Offer I originally purchased their wireless pro with the Escapade essential oil, but was then contacted by a luxury scent consultant through Aroma 360 named Gabriel Jaramillo about their VIP membership. It sounded like a great deal to upgrade to their Van Gogh model and have a monthly oil subscription, so I agreed to the VIP membership and I wanted to pay in full to avoid interest. They charged my credit card but then charged me a second time through my bank. I have tried to contact Gabriel and the Aroma 360 team to resolve this issue, but have had minimal communication. The issue still needs to be resolved and I have spoken with my bank and credit card company to discuss my options. I was able to “stop pay” the charges to my bank for the first VIP charge and original purchase, but the credit card amount still needs to be resolved.