I would give this company 0 stars I would give this company 0 stars if possible. My product stopped working. When I reached out to customer service, they did not attempt to help me fix or replace anything, instead offered me a “deal” on a new product.

Have had the wireless pro for less than… Have had the wireless pro for less than 1 month, the unit now turns off by itself for no reason, contacted customer service the lady was extremely rude and kept cutting me off and thinking she was correct until she realized the unit was actually messed up. Now I have to print and package my return to send them the unit back for them to try and fix it .. if not replace it .. who the hell knows when I’ll get this thing back and my fragrance order has been lost for 8+ days now with no response from them

I purchased the Aroma 360 in July 2023 I purchased the Aroma 360 in July 2023. The diffuser did not work great initially but began to work ok. Fast forward it's completely broken now. I called customer service and they informed me that they do not offer repair and my warrenty had expired. I was given a 90 day warranty. Well they only could offer me another machine for 100.00 bucks . Don't bother to make this purchase with this company they are full of it and overpriced.

I wish I would’ve done my search on… I wish I would’ve done my search on Aroma360 before purchasing. It has got to be the worse product ever and the customer service is complete crap. With less than two months of purchases, it completely stopped working and made a loud obnoxious sound. I emailed and called and they told me how to clean it and whether I did that and it still wouldn’t work. I called back again they told me to do the same thing. I went back and forth with them and they didn’t even tell me it was the motor. A year later I spoke to another person she then told me it was the motor and because it was over 90 days they can’t do anything but give me a discount on another defuser oh and the one I had was discontinued. She was so rude had the worse attitude. I was being extremely nice and understanding but omg. Save your money don’t get the Aroma360.

I purchased two Diffusers that stopped… I purchased two Diffusers that stopped working with 3 months. I kept receiving the Refils which I paid for - Total $1095.00 for about a year. I want to cancel my contract (3 yrs) so I asked for a cancellation which was denied (very rudely). I even offer to return both Diffuser along with all the Refills that were never used but their customer service personnel are extremely rude and non cooperative.