Cannot understand the representatives… Cannot understand the representatives at all, try to be courteous but when you can't understand a word they say ! No resolution on missing order, excuses and want you to wait another 5 business days, wait another 7 to 10 days for refund. Unacceptable business practice, on hold way to long, can tell it's a call center from back ground noise. I wasn't the only unhappy customer. At this rate we will lose more stores....

Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage

Employee I.D91192047 Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

I bought and item and paid using… I bought and item and paid using Klarna. I took the item to the mall and returned it. Macys never reported the return and now i have to pay Klarna for an item that was returned. Both companies have me running in circles trying to get the account as refunded. Neither company wants to help and just read off a script. Do not use either one unless you enjoy paying for items that are returned.

Order canceled due to needing to verify… Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer/consumer protection number because the order was over $499.00. They were going to transfer me a 3rd time to the jewelry department, I finally gave up & told them I would go into the store. Macys is a joke and this why I don’t shop at Macys…. Never again. And my refund better be processed as soon as possible. They didn’t have a problem taking the money there shouldn’t be a problem taking the hold off of my card…