Sephora The lady who helped me was super nice she was great. I found everything I wanted without any distractions. I obviously will be coming soon and I hope I will found the same lady at the store

Terrible customer service and do not honour offers advertised Every time I purchase multiple items to activate an offer with free gift (with the item in my basket at time of purchase) sephora never deliver the free gift and by the time my confirmation email comes through the free gift disappears. I have tried to contact Sephora about this on multiple occasions and they either never responded failed to resolve the issue. This has now happened multiple times. I would like to point out that the offer is still active on their website so it is clearly not the case they they have run out….This is false advertising and poor (non existent) customer service. Really disappointed in this brand. They do not live up to the hype

I ordered over £60 worth of products… I ordered over £60 worth of products along with 2 free samples. However when I opened my parcel I noticed ONLY ONE of the free samples id ordered was in there! NO sign of my products! Upon further inspection of the box it appeared to have been tampered with at the side which I hadn’t touched upon opening. Upon review of the weight from the shipping label on the box we re weighed only to find the parcel was almost 200g lighter than stated on label! This makes me suspect the products had previously been in there but had been stolen at some point before I received it. Will be writing a similar review for evri given that they were the couriers! What a waste of £60 an absolute disgrace!

Undelievered online order I have placed an online order from Sephora on 6th April but the product has not yet arrived. I have tried to contact customer care but the number is not working nor have I received any reply to my emails. It was a pre-paid order. I don't know how and whom to contact to trace my order.

Order FN80220862 Order FN80220862 - order placed on 4/4 - completely different item received. Have emailed Sephora 4 times with details and images of the incorrect item and still no response.....shocking customer service, no consistency and just automated responses. Good prices but I would suggest you purchase elsewhere for the couple of pounds savings!