Disappointing Customer Service Experience Upon discovering that one of the items I ordered was out of stock, I was informed through an email, and without any consideration for my preference, the remaining items were shipped, excluding the Gift With Purchase (GWP) that initially attracted me to the purchase. I promptly requested a cancellation of the entire order, emphasizing my desire to repurchase after resolving the stock issue and ensuring fairness. To my dismay, the order was shipped against my explicit request, citing it as a policy. This not only contradicts my intention to refund but also highlights a lack of customer-centricity on their end. The subsequent return process added to my frustration, with Customer Service responding only at the end of their operating hours, limiting communication to one correspondence per day. I attempted to reach out through alternative channels like WhatsApp, but encountered silence. This extended delay in response raises concerns about the sincerity and efficiency of fresh.con customer service.

Highly Disappointed with a Brand that I liked I must say I am so disappointed with the service I have received. The UK Customer Service team was not helpful and it was actually an appalling service. The delay to resolution has meant I could not use my birthday discount. I had insufficient help which had meant me going to my bank for a claim as I made a transaction with no delivery of goods.

Cheap products total con Cheap products total con. I purchased some face cream from Fresh that came with an offer of 4 free sample products when you made a purchase, never got the free products and never got a response from them to say why. Face cream is really poor quality, very cheap and nasty smell dont waste your money, customer service is shocking. I got an email asking me to review my purchase so gave an honest review only to be told that my review didnt meet their standards so wouldnt be published, so another company that misleads customers by only publishing good reviews!!!

Fabulous! I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)

You have to pay for your own return You have to pay for your own return. I sent a web form minutes after making a purchase to cancel an order. The next day I sent another one pleading them to halt this order so I can be refunded. Customer service was non existent. It took days for me to get a hold of someone over the phone and when I did, the experience was frustrating. I don't think I want to shop at Fresh anymore.