Ordered my products on Dec11,2022 via… Ordered my products on Dec11,2022 via 2day shop runner. Called Fresh customer service and was informed that company was experiencing a delay. Because my order was a gift for my daughter, I told representative to send me a return label. To date, no merchandise, no return label. I did receive my bill from my credit card company.

Worst online experience I made an order 1 months ago, and i received it but 1 item was missing. (60$) I tried to contact the customer service by email and by Instagram. But I had an horrible expérience, the worst customer service ever !!! I’m still waiting for a refund. But no response. Don’t order on this web site. So bad because i used to love these products but this online experience convince me to never buy again from Fresh.

No customer service and total scam! Be careful and don’t order with this company because there’s no customer service. I called multiple times trying to contract to return an already opened item but no one ever picks up. I emailed them twice and no one ever replied. Save yourself the trouble and pick another skincare line to use. Worst company!

My product never arrived My product never arrived. I have been waiting for 5 weeks already. I emailed customer service several times without getting any reply. I will never order with this company again and can only warn others not to lose their time and money by trusting this company.

Fabulous! I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)