Product Never Came Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

Will the real Karen please stand up!!!!? I was contacted by Karen, from Mocha Whip, on today. She saw a review I posted and wanted to reach out to me. I'm still smiling from the phone call! It is always refreshing to be on the receiving end of some good, old fashion customer service! Karen truly exceeded all expectations! As I stated before in my initial review, this product is really good! I ordered two of the whipped butters and I'm currently using the vanilla chai. I absolutely LOVE it and was never shy about sharing that! It, seriously, lasts all day, keeps my skin hydrated and soft, and has a long lasting aroma! My initial review included my dissatisfaction with the customer service that I initially recieved; however, Karen provided more insight and explained that due to COVID there were some changes to staffing and unexpected issues, including a decrease in staff. I really appreciate her transparency! Karen is a gem! Keep her on the team! I'll continue to support Mocha Whip! 🖤

Please DO NOT BUY from this company Please do not buy from this company. It is not legit. They are scammers and thieves. They’ve stolen from hundreds of people for YEARS now by accepting orders but not fulfilling them. They had to delete their original Facebook page because of the backlash they were getting. They delete negative comments and posts on both Facebook and Instagram. I only received a refund after months and months of no response because I threatened legal action. They gave me a coupon code to use as well to retain me as a customer. After my anger calmed down, I decided to give them a second chance with the coupon code (many months later). They never fulfilled that order either.

Patiently awaiting I’m not sure yet. Received an email that my product hasn’t shipped yet but they’re working on filling the order. I appreciate the communication just letting me know they hadn’t forgotten me. It would be nice to receive an email confirmation of orders placed through Apple Pay.

Impressed I really appreciate Mel's generosity. She has been very gracious throughout, especially being this was my first Mocha Whip purchase. I was impressed with the customer service and the products. Unfortunately, due to the current health crisis my order experienced some delays. I was kept apprised periodically about my order. Will reorder once health crisis is over.