Finally got my order... After weeks without an update, they finally reached out via phone and email, after my initial review. I appreciate their honesty about their staff shortage and shipping delays due to covid. If they maintain their transparency and update their customers within a timely manner, I'm sure more customers would understand. I received my order on July 13th and placed my order June 11th. I loved the Shea butter and swirlies I ordered and they were well packaged. The African soap scrub becomes a bit seperated so it is more soap than scrub.

Goodbye money I placed an order 3 months ago. Periodic updates were given saying COVID was impacting supply deliveries, that is understandable. But seeing other reviews it appears a similar story is happening. I received an email saying my order shipped 8/3 but after two weeks, nothing. No order, no tracking updates, nada. I reached out to the company to receive an email back on 8/18 from Jan saying she will update me by EOD...no such update was provided. I’ve followed up twice and not a peep. Instagram is private and now the website is completely gone. I don’t know what good it does now but if the company resurfaces, buyer beware!

I've been a customer for years I have been buying the Mocha Whip products for years, and it has not only really helped my sensitive skin. But also the flavors smell so amazing like dessert, and my skin stays moisturized for days. I no longer use lotion. I have always had a good experience with shipping from this company and customer service.

COVID MADE YOUR CARELESS! I am so 😡 mad that I supported this business!!! I am truly patient and understanding when it comes to dealing with delays from COVID however, what I cannot be understanding to is neglecting your customers. When you do so THEY LEAVE YOU! taking their page private and not responding to consumers is horrible and inconsiderate. During a time where retail is just about dying, you have people who genuinely want to support you and you can’t even have the decency to respond to us. SHAME ON YOU!!!!!

Patiently awaiting I’m not sure yet. Received an email that my product hasn’t shipped yet but they’re working on filling the order. I appreciate the communication just letting me know they hadn’t forgotten me. It would be nice to receive an email confirmation of orders placed through Apple Pay.