mocha whip

Vista N Pkwy 6917, 33411, West Palm Beach, United States
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2.45
Based on 20 Reviews

5

25.00%

4

10.00%

3

5.00%

2

5.00%

1

55.00%
About mocha whip

Mocha Whip offers handcrafted whipped shea butter, vegan body butter, shea body whippies, shealoe, swirlies, softies, butter balls and african black soap. Woman owned, black owned.

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sandra Sullivan
GB

Never received Placed my order (S-3356) early June. Received a couple of updates about delays due to Covid which is understanding. On August 3rd, I received a tracking order and notice that my order shipped. However, it is now end of September and no change in tracking order and no word from company. I’ve sent multiple emails for an update or a refund. No response. I was really looking forward to trying their products. I do see on their website they have not been taking any more orders to catch up on current orders despite what other reviews have stated.

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Emily A
GB

Product Never Came Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

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sheereesee s
GB

Wish I could give zero stars Wish I could give zero stars. It has been one complete year and never received any product. I never even received any updates after they confirmed my order. They have yet to be transparent about what is happening with the company, which is very unprofessional. If you’re still thinking about placing an order after everyone’s reviews, please don’t.

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Unhappy former customer
GB

No order.......well over a month I placed an order 7/1 and have yet to receive it. I’ve contacted the company multiple times. It went from a delay due to Covid to a delay due to Hurricane warnings to the item will be shipped that day and I’ll have notification that evening. Welp that was a week ago and no tracking or order. I’ll be contacting both the Better Business Bureau and my financial institution.

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Maggie Coll
GB

Goodbye money I placed an order 3 months ago. Periodic updates were given saying COVID was impacting supply deliveries, that is understandable. But seeing other reviews it appears a similar story is happening. I received an email saying my order shipped 8/3 but after two weeks, nothing. No order, no tracking updates, nada. I reached out to the company to receive an email back on 8/18 from Jan saying she will update me by EOD...no such update was provided. I’ve followed up twice and not a peep. Instagram is private and now the website is completely gone. I don’t know what good it does now but if the company resurfaces, buyer beware!

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