Best customer experience ever. Seriously. BEST CUSTOMER EXPERIENCE EVER. I gotta tell ya, in a day and age when customer care is a lost art, working with Sy was fantastic. He had a stellar attitude, he was friendly, knowledgable, and just a real pleasure to work with. My copier was a great price, packaged professionally, shipped fast, and it worked like a champ. This East Coast company has a West Coast fan for life. Kudos, CopyFaxes! #rockstars

Fast, friendly, and reliable service! I had ordered a reconditioned printer, but the warranty for a refurbished one. My mistake from the beginning. I was called within 24 hours and offered two choices. Sy was great and explained everything in detail and made a better choice in the end because of it. Fast and friendly service and will always consider Copyfaxes for our company's future purchases.

CopyFaxes just made all the difference … CopyFaxes just made all the difference by smoothing over a glitch in shipping. We ordered an older but sturdy refurbished color laser printer, but they shipped a slightly different model by accident (both look the same actually, an easy mistake to make.) Rather than sending me through the hassle of re-packaging and shipping it back, they went ahead and without my asking, generously are letting us keep the first one AND shipping the other one to us as well. This is a good way to turn around a situation and develop a loyal customer, so i am impressed and appreciative. Our little nonprofit will put the gift to good use. Go team go!!

Sy is the man! So, I ordered a printer that showed to be in stock, but I didn't get charged for shipping or get confirmation on my order. They give you a number to call to expedite/confirm your order, so I called and Sy picked up. After a brief exchange he informed me that the unit I ordered did show in stock, but they were both DOA units. Did that stop Sy from providing excellent customer service? NOPE! He immediately and unprompted started to search for and list other options for me. I was able to take these back to my customer and we agreed on a solution. Once again, I called in to the number and The Me-SY-ah answers the phone! Two to three minutes later, boom I am updating my client with good news! Very satisfied with this process and customer service!

Excellent service with quality delivery We were a bit wary of buying a used DesignJet printer, but Sy made it easy and answered our questions fully before the sale. We paid extra for delivery service, but it was hand delivered with pride and set up in our studio by Steve, who was knowledgeable and helpful (we had to work out a new computer interface and he had useful suggestions). Then two printheads failed and Steve worked with Sy and the Service department to get us new ones quickly at no charge. The printer is working great and their service has been very good.