CopyFaxes just made all the difference … CopyFaxes just made all the difference by smoothing over a glitch in shipping. We ordered an older but sturdy refurbished color laser printer, but they shipped a slightly different model by accident (both look the same actually, an easy mistake to make.) Rather than sending me through the hassle of re-packaging and shipping it back, they went ahead and without my asking, generously are letting us keep the first one AND shipping the other one to us as well. This is a good way to turn around a situation and develop a loyal customer, so i am impressed and appreciative. Our little nonprofit will put the gift to good use. Go team go!!

Best customer experience ever. Seriously. BEST CUSTOMER EXPERIENCE EVER. I gotta tell ya, in a day and age when customer care is a lost art, working with Sy was fantastic. He had a stellar attitude, he was friendly, knowledgable, and just a real pleasure to work with. My copier was a great price, packaged professionally, shipped fast, and it worked like a champ. This East Coast company has a West Coast fan for life. Kudos, CopyFaxes! #rockstars

That was a great experience It's such a pleasure to work with a company that's actually willing and able to hear and understand the complexities of a customer's needs! And willing to find out answers to questions, and make sure that those answers are clear. This takes the kind of patience that's hard to find these days. It made our purchase and delivery of a printer and supplies so much easier than I'd expected, no guesswork or worrying. Fortunately Sy has the experience and knowledge to do it right.

Sy is the man! So, I ordered a printer that showed to be in stock, but I didn't get charged for shipping or get confirmation on my order. They give you a number to call to expedite/confirm your order, so I called and Sy picked up. After a brief exchange he informed me that the unit I ordered did show in stock, but they were both DOA units. Did that stop Sy from providing excellent customer service? NOPE! He immediately and unprompted started to search for and list other options for me. I was able to take these back to my customer and we agreed on a solution. Once again, I called in to the number and The Me-SY-ah answers the phone! Two to three minutes later, boom I am updating my client with good news! Very satisfied with this process and customer service!

tell SY New York MIKE sent you Got my electric typewriter very next day. Many extra features i didn't expect on it. I definitely got my Monies Worth. new york mike says DON'T BE SHY... CALL SY