It took a few days and videos It took a few days and videos, but this company followed up and made sure we got a working electronic fireplace. My wife is happy with it!!

Originally was disappointed that I did… Originally was disappointed that I did not receive the hardware to complete building my desk. However, customer service was more than helpful to get me a full pack of hardware in a very quick turnaround to ensure the completion of my desk. They were very professional very understanding and very helpful. The desk is beautiful I couldn’t be happier. Thank you so much.

Although one bag of connectors was… Although one bag of connectors was missing, Bestier worked with me to get the replacements. When it was determined that I could purchase them locally, they issued a partially refund to cover the cost. The payment showed up in my account within a couple of hours of my emailing them a copy of the receipt. I've never seen such a fast response. The is unbelievable. On another note, the desk is very nice and very well constructed. I highly recommend this company. Dave

Tricky assembly, mislabeled pieces, no instructions included Received my desk, the box was all but destroyed from the delivery. There were no instructions within the box, had to call the company + have them email me the instructions. Almost all the bags within the box were mislabeled which made assembling a bug challenge. Not v easy to follow instructions + a bit of a complex assembly...if you don't normally build things from bottom up. Am happy w my desk, it's not the greatest, but enough for what I need.

Broken pieces made right When our desk arrived, there were two broken pieces. I reached out to Bestier and they made it right. I would look to use their products again.