Hanna is an asset to your business model! Hanna is an incredible asset to your business. I was most hesitant to purchase a faux tree for $1,000 so soon after Christmas. Each time I asked a question that required research on her part, she responded within 18 hours. She is efficient, has impeccable social-emotional skills and with her guidance and expertise, helped me through the process. I will only work with her in the future! I bet she's cute too! Carolyn

Very high return fee and prices higher than competitors A $40 return fee for a light and small mini table lamp does not feel right and is inconsistent with your competitors’ policies. Moreover, I looked into instead exchanging the product (a Poldina Pro mini lamp) for a larger size, but you have priced the 15 inch Poldina Pro $30 higher than every other retailer in the market including Poldina Pro direct. So it does not make sense to purchase this from you. Very disappointed.

Wonderful customer service Wonderful customer service! Literally can not get any better! Above and beyond is hard to find these days. Diana/Diane (drawing a complete blank right now - mom brain) was a pleasure to work with.

Excellent customer service Excellent customer service! I ordered a piece of furniture, knowing it was back ordered. S&N kept me informed of all timelines and updates, then there was an issue that occurred during shipping, they rectified it quickly. Everyone I communicated with during the process was kind and efficient!

love this company! I’ve slowly been furnishing my entire house and always come back to Scout & nimble when I need something new. Their customer service team is beyond wonderful and it just feels really good to support a business that is on your side and will do whatever they can to make Their customers happy. Diana has been so good to me one more than one occasion!