Relatively quick shipping so can’t… Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t full. Opening the box the bottle was damp (obviously the perfumes leaked from the travel) half the sticker of the bottle is scraped and also peeled off, this was meant to be a gift but i can’t give it to someone as a gift in the state it is. Won’t be purchasing again please be aware.

Problem put right. Good communication when I asked a question, easy ordering and prompt delivery, well packaged. Very pleased with actual process. However, the perfume I ordered - Climat eau de toilette by Lancome, smelled very differently from the original. I don't know if the composition has changed over the years, but this had an underlying chemical smell and the colour was bright yellow whereas the original used to be colourless. I am very disappointed at the waste of money as I cannot wear this and would not give to anyone else. All the packaging looked genuine, but the smell was unrecognisable. Sobelia sent me a prepaid label to return the item and refunded me in full, no quibble.

Slow and poor packaging I bought a niche fragrance and it took 3 weeks to arrive. Apart from that, the fragrance came inside the brown box without any kind of protection around it so the fragrance box was a bit damaged. Also, there was no plastic around it, it was already unboxed, I'm even wondering if the perfume was already used. Really bad experience, unfortunately.

The transaction with discounted product… The transaction with discounted product has been cancelled without any reason given. It's not a way to build a brand. The one star is just for giving back the money. Farewell!

Good company, prompt responses After complaining that I thought the perfume I had ordered didn't seem right, Sobelia very kindly agreed to send me a prepaid label to return the item, and they refunded my money in full. This all happened in a short time scale, so overall I am very happy with this company.