Everything was perfect Everything was perfect. Ordered my perfume, no problems. Waited a bit longer but had no problems at all. Sobelia deserves my 5 star evaluation. Thank you. Hanne

Relatively quick shipping so can’t… Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t full. Opening the box the bottle was damp (obviously the perfumes leaked from the travel) half the sticker of the bottle is scraped and also peeled off, this was meant to be a gift but i can’t give it to someone as a gift in the state it is. Won’t be purchasing again please be aware.

Complete refund even though not their fault. I ordered some perfume for my wife before Christmas which unfortunately didn't arrive in time. I contacted Sobelia to find out where it was and was told it had been held up due to the UK leaving the EU, all completely believable. A little While later Sobelia contacted me to say they could not say how long it would be for me to get my order and offered me a full refund if i wasn't prepared to wait. I received this refund pretty much as soon as i replied to say i would like a refund. Sometimes its not just how good a company is in delivering but how good they are when they don't deliver. I will use them in the future.

Good value product, but not great packaging. Good value product, but dispatched in just a padded enveloped. As a result the outer box packaging arrived damaged which is not ideal when buying perfume as a gift.

Excellent customer service I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in getting orders incorrect but it’s refreshing to find a company that replies to your concerns and does the right thing. Mistakes happen but to be rectified with such speed is a plus. Thank you.