0 star No product after 1 month and customer service awful. If you would like your product delivered on time if at all do not use this website, use a real fragrance supplier.

Complete refund even though not their fault. I ordered some perfume for my wife before Christmas which unfortunately didn't arrive in time. I contacted Sobelia to find out where it was and was told it had been held up due to the UK leaving the EU, all completely believable. A little While later Sobelia contacted me to say they could not say how long it would be for me to get my order and offered me a full refund if i wasn't prepared to wait. I received this refund pretty much as soon as i replied to say i would like a refund. Sometimes its not just how good a company is in delivering but how good they are when they don't deliver. I will use them in the future.

Fast and easy to shop Fast and easy to shop. Quick delivery and a good costumer service. Thought I didn't get my whole order, but after just a couple of minutes, I get a email from Sobelia that I should've received two separate notifications of the two packages I ordered. Said and done, I looked in the Postnord app and I saw a second notification. Can absolutely recommend Sobelia for being so quick and easy with the service.

Problem put right. Good communication when I asked a question, easy ordering and prompt delivery, well packaged. Very pleased with actual process. However, the perfume I ordered - Climat eau de toilette by Lancome, smelled very differently from the original. I don't know if the composition has changed over the years, but this had an underlying chemical smell and the colour was bright yellow whereas the original used to be colourless. I am very disappointed at the waste of money as I cannot wear this and would not give to anyone else. All the packaging looked genuine, but the smell was unrecognisable. Sobelia sent me a prepaid label to return the item and refunded me in full, no quibble.

All in all All in all, I had an ordinnary experience with Sobelia.coom. The customer service was almowt good. The communications between me amd them could be better but they got the job done. They shipped my order proptly and the prices weren't too bad. Even though the site isn't the best out thee, I'd say its overall aprreciably ok. Would reccomment, but maybe shop araound first.