I made a subscription to watch karate… I made a subscription to watch karate videos through Vimeo. In January 2024, I attempted to watch the videos and in attempting to do so, it said that my subscription had expired. What I didn’t realise was that Vimeo was continuing to take payments out of my account every month even though I couldn’t watch the videos. It is very difficult to contact Vimeo apart from speaking to a robot. I am still trying to sort out the problem.

Terrible site and even worse customer… Terrible site and even worse customer service. I am not a fan of Youtube and it's business practices, but vimeo is just pure garbage. Uploads fail after taking forever. Videos get removed without notice for bogus reasons. You could post a video of a butterfly in the air and it might get removed for violating their terms on posting about elections. And good luck trying to appeal anything, even their auto-responding bots are condescending jerks.

READ THIS BEFORE USE ANY VIMEO… READ THIS BEFORE USE ANY VIMEO SERVICES!!! The only thing I've ever ordered from Vimeo is a monthly fee of 10 euros per month for viewing rights! The service is very unclear, I don't have a valid subscription anymore and still a monthly payment has been sent to my account. In order to end my "subscription" I had to go to the vimeo website, but I could only get to the mobile application, where you can't see the billing information. At this point I contacted customer service by email to get the billing to stop. The next morning, 119.04 euros had left my bank account! When I finally got to vimeo's website on my computer, a year's subscription appeared there and the end date of the one-week trial period was the previous day when I contacted customer service about unnecessary invoices... VIMEO PRACTICALLY ROBBED ME LEGALLY! I have sent numerous emails and read all the terms and conditions and notified to get my money back, still no response. I have 30 euros left in my account, which is enough for about 3 meals here in Finland and I have 3 children to feed. COMPLETE SCAM, I would give minus stars on trustpilot if I could!!!

Really disappointed with Vimeo Really disappointed with Vimeo. I have been a member since the early days and it was easily the best player. I ended up going to a PRO account to take advantage of the VOD but when that lapsed Vimeo basically took away most of my videos - leaving just the more recent ones - and said I can have my videos back if I pay again. Isn't this akin to a ransom note? It's a really terrible policy. What happened to Vimeo? Used to be great...

Nasty Billing Practises I had a free plan and after a year they autorenewed it to a starter plan ? the customer service bot is dementing and their billing practises are predatory and unethical. we made ONE test video and then decided not to use it ever again as the editing process is not for us