Cannot be trusted for Amazon marketing Cannot be trusted for Amazon marketing. Great tools for dayparting and content, but their sponsored ads data is unreliable. We have worked with them since 2017. Ever since they were bought out by Commercehub, service levels have fallen off a cliff. There were months when support cases took days to even receive a response. Every few months, adverting spend and conversion data goes missing from Amazon campaigns and it is not backfilled. They have no vision for the future as no new tools have rolled out for months. Now we have to pay another vendor to do the job that we pay them to do. Also- Rithum is a terrible name!

Channel Advisor Managed Services does… Channel Advisor Managed Services does not provide enough time for their assigned account manager to be effective. With ten clients to manage for each account manager and a 30 minute weekly meeting, this allows just 3.5 hours to work on your account each week. That is barely enough time for implementation let alone training. That is why their timeframe for most things 3 months is out. Managed Services does not mean managing the entirety of your account. They manage only setup of marketplaces and actions within the Channel Advisor platform excluding the bulk data management. Your account manager may not be experienced enough in your industry to effectively launch your marketplace stores. Our industry has a lot of MAP (minimum advertised price) policies and did not think to suggest a profitability factor for listings, thus causing our store launches to sell products that are not profitable for marketplaces. So, do not expect fast results.

Beware auto renewal clauses We entered into an annual contract with Channel Advisor. They struggled to set us up on Amazon which took them 2 months with no setting aside of fees in this period. They include a 12 month auto renewal clause but do not provide any notice of the renewal. We cancelled on receiving the invoice on the anniversary but they are going legal to force us to work with them for another year. This is an unusual way to have a constructive business relationship. Avoid and set up on Amazon yourself as they add little value and prey on small businesses.

Worst experience ever Worst experience ever. It took us more time to integrate to a marketplace with them, than fully develop all API connections ourselves. Very bad customer support and expensive solution. Check Lengow for a better software, support and prices.

Way Overpriced with Terrible customer support… There are now many other options to replace CA that are WAY more cost effective and... Get this... You can actually call a customer support person to get a question answered. CA ticket/email support system is a joke. It takes up to 3 days sometimes to get a simple question answered. And then most of the time they just give you a link to their very poorly developed "how to" articles. This is what you get for paying over $50,000 a year for??? No thanks. We found a very comparable alternative and have been happy. Time to let the Dinosaur that is ChannelAdvisor go extinct.