Beware of this company Beware, not a reputable company. I ordered Covcare brand CE certified surgical masks as advertised in the website. Shipping charges were higher than usual. Received some unknown Chinese brand, non CE certified masks with the boxes damaged due to poor shipping. Contacted customer service for a return and refund as the product was not what I ordered, with pictures of the damaged boxes. Received a reply stating that their plant was in China with a discount code for future orders not addressing the real issue. Trying to get my money back through Paypal.

Good masks, poor service I have ordered N95 masks from Covcare. The masks were excellent, but their customer service is poor. The order takes several weeks to deliver, and when inquiring about the status of the order, they give one blanket response: "Your order is awaiting shipment and is scheduled to be shipped out soon. Once it ships, you'll get an email with the tracking number." I received this message weeks apart. Expect to wait an EXTREMELY long time for your order. Also, expect minimal help from their customer service.

The company says their products are… The company says their products are made in the US..Not so!!! The NK95 masks I ordered were made in China, and in the package it has the manufacturing info paper from China. This company is scamming people! I contacted them to request info to return them for a refund, since they were sold with false information. They refused any type of return/refund. This company needs to be shut down. Taking advantage of people during a pandemic is disgusting.

Karen W, CovCare Supervisor, awesome job! Karen, W., a Supervisor for Covcare, saved the day with her excellent , professional, and efficient customer service after my very poor experience with a customer "service?" rep whose name I won't mention. Supervisor Karen listened to my concern, told me she would discuss the issue with her team, and call me within 24 hours to report the outcome. And that's EXACTLY what she did! Kudos, and thank you Karen, great job! N.M. Rohan

Dirty and used masks I ordered KN95s and N95s for my use as a medical professional in March 2022. The masks arrived open and dirty, and with expiration dates in May 2022. Masks were wrapped in kitchen cellophane wrap with soiled ear loops and none were individually sealed. I am in dispute with the company, and they have yet to respond. There are many opportunities to obtain high quality masks from legitimate sources nowadays… but options were more scarce then. I was scammed!!!!