Dont deliver your purchase..Need to be… Dont deliver your purchase..Need to be serious doing business.. They commit to deliver... and dont do it. The dont send what you pay for in the the time they say. Live chat asistant not able to respond as expected. Better response if you want to, you can cancel your order

Horrible horrible experience today Horrible horrible experience today. Be aware of the "Parallels discount deals and their deals in general". It's very sleezy, bait and switch marketing. I purchased a hard drive through the Parallels promotion that I ended up not needing (unopened). Not only did I have to pay for return shipping, I was only issued half my refund because they worked the sleezy promotion into the equation in which I was still forced to pay for the digital software that I will never use.

Quality issues and unhelpful support. OWC has been good and helpful for a number of years, but I recently notice a serious manufacturing defect in a product that is not far outside the warranty period. No solution was given other than I should buy a new one. They wouldn't even give a small discount on buying a new unit.

It's hard to argue with the value that… It's hard to argue with the value that OWC provides the computer and IT professional marketplace. Add to that, fast shipping and super-friendly customer support make doing business with the company a no-brainer! Note: John in technical support is the best. Ever.

Excellent gear but NO SUPPORT… Excellent gear until something goes wrong. Support is understaffed and cannot help in any relevant way - you are left to your own devices. I purchased several of their most expensive thunderbolt docks, and neither had gone wrong in the past until one failed. It's a basic software/driver glitch, but they have been unable to resolve it for two months. It seems like they're on a 30s-per-ticket quota. They disqualified themselves as a provider of professional equipment. If you rely on these devices in a professional environment DO NOT BUY, find a compatible alternative, pay more and save money and time on support.