Bought a 16TB raid to replace an aging… Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

I ordered an IMac on Jan 29th I ordered an IMac on Jan 29th, expecting it to ship on the same day, as advertised on the website. I just spoke with an OWC representative who said he still had no idea when it would ship. System upgrades and the fact it is “the busy season” are not valid reasons. The order has been cancelled.

Missing internal part Bought a 2014 Mac Mini with a 256GB PCIe and was going to install an SSD in the drive bay. Unfortunately, it was missing the SATA cable connector bracket, also called the Hard Drive Retaining Plate (Apple part # 076-00017) and the SATA connection cable. Contacted OWC support and was told that's how they're shipped, which implies that the relevant parts are deliberately removed prior to being sold. I've been buying from OWC since before the internet existed (early 90's) and they only had the monthly catalog; first time I've ever been disappointed in anything I've received.

Horrible customer service-scam artists Horrible customer service- they sold me a product that was dead on arrival and after hours on hold waiting, over many days of “troubleshooting “ they still won’t replace. Avoid this place like the plague - you will be out the money and have wasted a lot of your time for nothing. Complete fraud and the worst customer service ever

Purchased a hard drive for my 2015… Purchased a hard drive for my 2015 Retina Imac- Drive was DOA. The sata cable adapter was also faulty- Now my imac is a boat anchor. immediately my imac did not work and OWC says it s not their policy to address it because it was the installers fault (me). Apple authorized service documented the logic board failure and said it most likely resulted form the faulty OWC purchased components. Case: 00736437