Nailed it I came in wanting a specific scent I could only partially articulate and had forgotten where I had smelt it. I sampled the smell bar and put aside some of the ones that had notes of what I loved but couldn’t put a finger in the specific scent I was looking for. The pretty redhead lady that looks related to young Catherine O’Hara, simply reviewed my collection of “likes” and said “Give him Crystals shops that’s gonna be the one” and sure enough she nailed it! I was so impressed and my house smells amazingggg!!!

Horrible customer service! I was sent a diffuser that was defective. Returned the unit for a refund, but the cost of the original shipping was deducted from my refund. Why should I pay shipping for an item that was broken! Horrible customer service.!!! Got a call asking me to remove my review! She said my machine was working fine when I returned it. Absolutely not True!!! I sent them videos of the loud sound it was making and every day it just got louder.

great custome service I have my professional machine for almost 3 years. I have called customer service a number of time to ask questions when something went wrong. Working with customer service was great. They were very helpful, at some point they did not know what was wrong. They replaced my unit within a week. I would recommend them to anyone who wants to scent their home.

Scents are great Scents are great. Descriptions of scents are accurate. A friend made me aware of how each Vegas casino has different scents. It's been fun bringing those scents home. Products are well packaged; protected but not excessive packing materials.

Great Products, Better Service We enjoy the scents and the machines (we have the pro and the travel); however, I’ve been most impressed with Aroma Retail’s customer service. You ship and process online orders almost as quickly as Amazon, which is truly amazing. Further, every time we’ve called or emailed with questions, we’ve received terrific information…including a call from the owner. We’ll be patrons of your company forever.