Martha
GBPuffy....the Whole package!!! Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!
Weary Traveler
GBHappy to do business with Puffy! We are first time box mattress buyers. This was a great experience! The Puffy Lux Hybrid is amazingly comfortable. Every person I spoke to was excellent. I misunderstood part of my order and the rep who helped was very professional, yet friendly too. Great product, excellent service. Made and supported in the US.
Jane Adams Pippin
GBREAD the fine print on RETURN POLICY The Puffy Company has a generous return policy ONLY if you buy directly from them online. I wanted to lie on the bed before purchase, so we sampled in store and bought from a retail store thinking they would follow the company policy. After sleeping on it one night, my back was killing me. I’ve never had back trouble before!!! The individual store WOULD NOT honor Puffy policy. I called the company and was told the return policy is left up to the retailer and the company return policy ONLY works for online sales. I am out the cost of two twin XL mattresses!
Lisa
GBWill my mattress ever be delivered? Ordered a mattress on the 11th of March and it is now the 26th of March and the mattress has still not arrived. Numerous calls and emails and still no mattress!
Wes Hill
GBAs I have told multiple friends who… As I have told multiple friends who have gotten the Puffy, It is life changing. I mean to sleep all night without moving because you are so relaxed that your body doesn't want to move is an experience we all should live with every night. The gentle message helps my back to where I am not sore in the mornings, and it also helps my wife with her neuropathy in her feet. We have been Puffy owners and have suggested