Great price fast shipping -

Product poorly packed Purchased a new 10kva inverter from Inverter Supply. Surprised it shipped in only in a cardboard box. We have purchased inverters from them before and always shipped in crates. When opened, the ears were damaged. This is 108 lbs. There is no way a cardboard box will protect it. To top it off, it was missing the mounting brackets. Calling customer service gave me excuses. First, she said it was shipped directly from Victron and was not their responsibility. Then, she finally admitted that the shipment originated from their warehouse since I had the shipper and tracking #. Inverter Supply's technical support is great, but the shipping department is poor. It looks like they took a returned unit and reshipped it without packaging. The root cause is that the product was not shipped in its original packaging and looks like a return.

Fast delivery and great price Fast delivery and great price. Unit seems to be in good condition. We did not connected it yet.

Offered a resolution but did not follow through! You submitted the following review to invertersupply.com. They would like to help you with your order and have responded to your concerns below. 1 stars Latham L - CA, united states 22 Feb 2023 I was told by the lady that took my order over the phone that, it was after hours and the order would ship on Monday and I would have it on Tuesday, this is why I had the installers scheduled for Tuesday. I understands things happen but there was no communication and I had to "figure it out". I also understand how a business runs and nothing is free, but some of the shipping back would be greatly appreciated. Thank you for getting back to me so quickly, when I spoke to the guy on Monday he made me feel nothing could be done and didn't call back with a explanation or anything I was just frustrated with the whole transaction at that point. Got a few email responses then crickets....... invertersupply.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided. Customer Service1 stars Feb 22, 2023 3:43:53 pm - invertersupply.com Lathem I looked at your order and did notice that there was an error on our part during shipping. We are in the process of issue you a refund for the shipping. We do apologize for the inconvenience and thank you for shopping at Inverter Supply

Very easy to Navigate and received… Very easy to Navigate and received exactly what i ordered and in the expected time frame. i have already made another order.