Customer Service Horrible I bought an Advanced Wireless Teeth Whitening Kit - Sapphire Blue in December 2023. It was very very touchy and would go into the next mode when I didn't even touch the button. I sent MULTIPLE emails to the customer service asking if this is how it is. They replied to say they would send a replacement, I didn't ask for it. This whole communication took over a month, when the did send a replacement it wasn't in any packaging. Just like they grabbed one that was sent back and threw it in the shipping box. It wasn't even wrapped up, nothing. SO, I emailed and asked them if this is how they did the replacements with no package or wrap whatsoever. The same guy that I have been talking to emailed me and said he was sorry and would send another. I thanked him and a few days later he contacted me to ask if I would send the old one that wasn't packaged back. I had no problem doing that because I felt it was used and there was no way I was going to use it. So, I sent it back that day and let him know. and now it's been over another month and a half and have not heard anything. So, believe it when you read these reviews about the customer service been horrible. They only tell you what you want to hear and hope you forget about the conversation. Try HISMILE!!! Forget snow teeth whitening.

Satisfaction Guaranteed When I was dissatisfied with the results of their product they helped me through the return process. They were very quick to respond and thorough in their directions.

It’s the first product I’ve used that… It’s the first product I’ve used that doesn’t make my teeth sensitive. With the whitening strips that I’d use from Crest I’d have to take pain killers because the pain was so bad, but Snow is incredible and whitened my teeth so nicely!!!!

This product is the absolute BEST This product is the absolute BEST! I haven’t stopped yet! Snow, has my dentist asking me what am I doing to whiten my teeth! True story!

Quick resolution Quick resolution to my issue with a snow mouthpiece that did not work..they are sending a replacement