Poor support after many years I have been a customer of hostek with they only had 2 servers. The company and support was away top notch. Lately the customer service has been non satisfactory. SmarterStats has been a part of hostek for years. And stats is extremely important to SEO. I put in a request a week ago and still not working. I get an email today basicly saying it is not a priority when it is a service advertised and paid for. I was told to use google analytics.

Joseph went above and beyond to help me… Joseph went above and beyond to help me get a problem straighten out when I couldn't view my website, he figured out there was a problem with a file on my computer that I would have never found on own. I have use this company for years and have always had great customer support, they are A+

Shane did a great job… Shane did a great job getting the site back up a and running quickly once the AI tech support switched me over. I only gave 4 stars because the reason the site went down was because an error caused by Hostek with the binding during their infrastructure updates. As a whole Hostek is coming back around to the great service I used to know before they were bought out a few years back. I almost wrote the them off, but if service continues to be responsive like it was last night, I think I can keep all my sites right were they are.

Hostek has improved their support… Hostek has improved their support service significantly over the past several months. They now have a chat feature that allows for easy answers but transfers to a human if necessary. I have a basic subscription and am satisfied with the support I am now receiving. They have been responsive to my needs and I will say support has improved significantly over the past several months.

Nikolay did an awesome job Nikolay did an awesome job - was quick and accurate in my dealings with them