Actual customer SERVICE — no bots! I have worn MoxieLashes for over a year — first magnetic lashes, and more recently I started wearing nano-grip lashes. I typically wear a natural look, but I decided to experiment with glam lashes. While the new product is absolutely beautiful, it isn’t a great fit for me. I called customer service today … I KNOW … but wait!!! No telephone tree, no excessive menu with millions of selections, instead … within two to three minutes, a customer service rep answered … a live human!! Venus professionally answered all my questions and quickly resolved my issue. She followed up with an email detailing our conversation and notified me of next steps if I had any additional concerns. Who knew that simply speaking to a polite and attentive human could turn sheer dread into a committed customer??!?

Wonderful staff like Luzille handled my… Wonderful staff like Luzille handled my issue completely and made me feel like an important client. She was so professional and kind. I love these products and your staff.

Excellent products and even better… Excellent products and even better customer service - I had some issues with an item and Luzille kindly and promptly handled the matter with ease. Love a company that stand by its products and provide great customer service to boot.

OUTSTANDING CUSTOMER SERVICE!! OUTSTANDING CUSTOMER SERVICE!!! Thank you so much for all your help with my order when I had to make a change. The Moxielash customer support team (Lucille and Keith) made my exchange so easy. They immediately responded to my questions about the Moxielash products and my order. Moxielash obviously cares about their customers and wants to ensure that each person is happy. I will definitely be ordering again. Thank you, thank you, thank you!!!

Defective Liner and Poor Customer Service I purchased the magnetic eyelashes in December. This was my 2nd purchase. I noticed that the lash liner was thicker than the previous tube and a little clumpy. I also noticed that the lashes weren’t completely sealed. That was due to the clumpy liner. I contacted Moxie Lash 6-8 weeks after purchase and explained the problem. I requested a replacement liner. I was told: To shake the bottle It was after 30 days of purchase so a replacement could not be offered. This is a prime example of poor customer service and a company not willing to accept responsibility for its defective product. This was my last purchase!