Prompt, helpful, polite Prompt, helpful, polite, rarely do you encounter such positive support experiences.

The very generous credits When asked for promos for learners, they gave me a generous offer of 200 dollars credits. This is really motivating for me and makes me work harder to achieve my goal which is becoming a good DevOps Engineer.

Terrible customer service I tried to set up an account to host an App I've developed for my company but in the sign-up process I get an error stating "unable to activate, please contact support" I created a ticket back in November, 6 months later I've still heard nothing back. I contact them again and finally get a reply, except the reply is "for reasons we cannot disclose we are unable to move forward with your request"??? I was looking for a hosting platform but when it's this difficult just to try it out I'll go somewhere else

We appreciate your existence First of all, thank you so much for your help and very fast reply, Its so kind from you and I really appreciate your support. Regarding your services, seriously You are on the top, you literally changed the way we interact with our servers for life. Since the first time we created the digital ocean account until now, we have been thrilled in the experience and we are literally have no fears about the stability of our servers, your are just the best, not just a word class, seriously you are the leaders of the industry, Here at Cookies BIS we appreciate your existence. Again, thank you so much out of my heart, Khaled Abudari CEO of Cookies BIS

D.O. support is as amazing as their prices! I asked a question that I thought was much to broad for "general" support that dealt entirely with the O/S setup. It was entirely about CSF and iptables, not droplet related at all. Their responses were insightful and timely. They asked me to clarify a few things. Then they told me exactly what I asked for, in detail. They also suggested a novice Linux administrator might find the Web Based GUI network firewall offering that runs outside the droplet a better approach. Not only is it perfect for my needs, it is FREE!