A highly proficient and professional group This is my second experience with Ontrack - the first was about four years ago for work recovering data from a faulty laptop drive. On this occasion, my home NAS fell over. On both occasions, the Ontrack team was very responsive and communicated every stage of the process to me. Oh, and got all my data back.

Poor value for money and not what I requested. The data recovery took 3 months to complete and the only information it downloaded were the files and info they KNEW I already had along with operating system info etc. which I specifically said I did not need (I asked for documents, images and downloads from a given time period.) When I complained I was told I could have the info I requested but had to pay even more money.

Excellent Service/Support - 100% Recommend Support from beginning to end was excellent. Their technical support guy even spent time with me answering my questions regarding the report findings prior to me authorizing completion of the work. They were also 1/3 the cost of a company in CA that tried scamming me out of $3300 for the same ~1TB recovery of photos/video.

Fantastic, friendly service Ontrack provided fantastic service in respect of data recovery due to a hard drive failure. The staff were friendly, and very open and honest about the whole process. No hidden fees or caveats, we knew what to expect right from the start. Regular updates on progress were sent to us. And above all else, Ontrack treated us with respect and compassion - we didn't feel like 'just another job'. Cannot thank them enough for their efforts. Highly recommend them and the service they provide.

Broke my portable hard drive Broke my portable hard drive, which I had failed to back up. Ontrack was able to retrieve almost all the files and certainly retrieved the critical ones. Their service was courteous and professional at every step and was performed in less time than originally estimated.