Bought a BendPak car lift that was set… Bought a BendPak car lift that was set up wrong by a paid company that should have know there was a problem. Accessories were sold to me that were incompatible with the lift I bought. I have a classic car in the air that I can’t lower because of permanent damage that will occur if I lower the lift. This has been going on for weeks without anyone coming to help. Salesman is MIA. Salesman says it is not my department, “I passed in on.” They will not call me, only emails that aren’t much help. Customer service is very poor. Buy from another company.

LIARS !!! We simply ordered some hose and fittings in December , paid for at the time of sale from Melissa Bravo... We are still waiting, only to be told there accounting department didn't release the order. Customer service is absolutely the worst. NEVER AGAIN !!!

Filter crusher was dead on arrival Filter crusher was dead on arrival. No one has ever called back or responded to e-mails. We have called in dozens of times with no results. We have spent hours on the phone trying to troubleshoot the problem remotely for them but never get anywhere. The rep eventually gives up and promises too call back the next day but never does. They asked for photos and videos that we sent multiple times but they always say they never got them. Don't ever buy shop equipment from someone without support in your area. Worst experience I've had in 40+ years.

Problems since day 1 with two hoists Problems since day one with hoist that I purchased (I bought two). I am 10 miles from their corporate office and they sent me in circles while never addressing my concerns. I had screw pad assemblies that got jammed easily. I contacted customer service and sent a video/description of problem as requested. There was no follow-up as promised. I called again and they stated they had no knowledge of request. After doing this a couple times I finally gave up and have struggled with this problem ever since. I wish that I bought from another manufacturer. My next two hoist purchases were elsewhere and the support is great. Shoddy made in China product and the worst customer service imaginable!

Terrible customer service Terrible customer service. Very disrespectful and bad business who does not stand behind their product. Would not recommend to anybody or any automotive shop. Cheap products that have hardware problems that fault and get pushed off to later dates for repair past the warranty dates. DO NOT BUY FROM BENDPAK.