Filter crusher was dead on arrival Filter crusher was dead on arrival. No one has ever called back or responded to e-mails. We have called in dozens of times with no results. We have spent hours on the phone trying to troubleshoot the problem remotely for them but never get anywhere. The rep eventually gives up and promises too call back the next day but never does. They asked for photos and videos that we sent multiple times but they always say they never got them. Don't ever buy shop equipment from someone without support in your area. Worst experience I've had in 40+ years.

Paid for overnight shipping...didn't… Paid for overnight shipping...didn't ship for 8 days. And these were add on parts, not a full lift. Trying to communicate thru their email support is comical at best. They will close out the ticket without providing any information. Calling tech support is like playing "hot potato" with reps passing the buck. Note to whoever runs this place...fire everyone and start over with customer support. Epic fail in that department.

Problems since day 1 with two hoists Problems since day one with hoist that I purchased (I bought two). I am 10 miles from their corporate office and they sent me in circles while never addressing my concerns. I had screw pad assemblies that got jammed easily. I contacted customer service and sent a video/description of problem as requested. There was no follow-up as promised. I called again and they stated they had no knowledge of request. After doing this a couple times I finally gave up and have struggled with this problem ever since. I wish that I bought from another manufacturer. My next two hoist purchases were elsewhere and the support is great. Shoddy made in China product and the worst customer service imaginable!

Products don't last… Products don't last had my lift motor quit a year into using it and all though they were helpful trying to trouble shoot the cause it still did not work and I had to shell out more money for a new motor to continue working instead of having scrap metal hanging around the shop. i do not recommend buying products from them

Last BendPak purchase My new 2 post lift came with one arm that is out of level. A certified installer confirmed it's an issue with the post carriage. BendPak's installation manual, and website indicate that all arms MUST be level. Response from BendPak customer service has been glacial at best. They claim the issue is within tolerance, although I'm not sure what the tolerances are since they are presently ignoring my question. Luckily, there are many other options beyond BendPak...do your homework. Wish I had.