Tailspin Purchased several devices for asset tracking. Multinational corporation in the hospital product sector with significant presence on every continent. First started using Logistimatics services in 2019 and was pleased with the hardware, software, and customer support. Since the beginning of 2022, customer service is non-existent, the app for iOS is buggy, and the web portal crashes repeatedly. We have been stranded for weeks waiting for a response from the client care team, as we're not able to generate a report from any of our devices. While waiting to be contacted, the 90-day window for data retention expired, and our data was lost. We've been given the runaround on billing, generating invoices, getting help with the online portal, and the logistics of receiving product. They've removed a customer care telephone number from their website, and left us with bots instead. The company is in an absolute nosedive; we will be returning our units, and will not recommend to our other sites of operation or our partners.

I like the tracker I like the tracker, however I don't get any notifications when it begins to move and about 20 seconds after it starts to move is when I start to see the movement

the problem is that I don't get the… the problem is that I don't get the alerts I don't know when the locator moves I don't get text messages or emails

Update is garbage the last version… Update is garbage the last version worked FINE . Nothing works , audio not connecting with phone number provided and the site is very different and difficult to navigate.

Need better customer support for… Need better customer support for products. No phone calls, only emails. The brochure that came with my product offered very little instruction on all the capabilities of the product.