Honors their warranty! My Himiway Zebra started making a noise and vibrations from the motor. I contacted support and they had a new motor to me in a week and I was back in the saddle again. I so appreciate the good service and feel good about my purchase. So many Ebike companies don’t warranty their products well, we’ve all heard the stories. Well, I can tell you, you’re safe with Himiway from my experience.

Himiway ebikes owner staisfied with follow-up service We own several Himiway ebikes and we absolutely love them. Comfortable, durable with good range. We had a challenge with our last order and they made it right.

This is the worst company I’ve ever… This is the worst company I’ve ever dealt with in my life

Not a happy camper I got hit with a $125.00 transaction fee from my credit card company for a cross-border transaction after the fact. It would have been nice if a person had been made aware that this could happen and a person should check with your credit card company before a purchase. Had two inner tubes split open in the first one hundred twenty miles. Himiway said they would send new inner tubes for $9.00 for shipping each time. Purchased an extra battery for the Escape Pro for $550.00 and maybe cycled the battery five times and it quit taking a charge. That costs another $80.00 for the shipping per warranty rules. This is turning into one big money pit. Right now I am afraid to go more than ten miles away from home and I will be stranded on the roadside somewhere. I added a rear rack to carry the extra battery and other things, which shifted the center of gravity up high enough to make the Escape Pro very unstable. I could go on, but I will stop right here, not a happy camper.

never buy from this company. never buy from this company. i bought a himiway cobra, all is well but she is sevearly underpowered, rated output roughly 100 watts where a 200 to 250 watt power would have been the law in my country, noted the bike comes in 45kg's of weight, so after a months worth of tugging and asking for help they finally agree to send me unlocked controller and screen (238 euro that i payed it was not free) to get the bike to finnaly be driven as it should be, but that took treaths of taking legal action. Then you buy a zebra tail light and a rear rack as then the zebra tail light can be mounted to the cobra..rear rack 99 euro, taillight 55 euro...and then they send a 2 euro battery operated taillight..( 3 weeks delivery time your waiting on) after 2 attempts to get their attencion on the subject and again treaths of taking legal action they respond and send ove the correct taillight.. wow again 3 weeks so in total that took 8 weeks to get a taillight. now the fenders are finnaly available so steering wheel bar and fenders ordered them both, the bar gets send over and 99 euro fenders... gone not in the " envelope" wait aren't those fender 26 inch 4.8 inch wide.. the do not fit into an envelope... no reaction from customer service nowhere to get my money back ... i can only now take legal actions to get this company to respond and either send the correct items or pay my money back.... learn from my mistakes..the bikes looks awesome, they are decently priced, and do not drive bad, just never in the eu region buy these bikes, himiway has no clue nor idea what the hek they are doing in the eu, no clue how to actually use the laws in the eu to their advantage, not to mention the attempts to keep stealing money from people that order the items on their website is just blatently showing how brazen and ill informed himiway is in europe. and you can think " it will not happen to me" just like i did... well here we are..... himiway the worst bike brand, costumer service and company i as custom bicycle builder have ever dealth with....